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Privacy Policy

Last Updated: October 31, 2025

Look, We Get It - Privacy Matters

Hey there. So you're checking out our privacy stuff - smart move. Here at Eldrath Continuum, we deal with high-end European vehicles daily, and just like we treat your BMW or Porsche with care, we handle your personal info the same way. No cutting corners, no shady business.

This isn't one of those policies written by lawyers trying to confuse you. We're mechanics who happen to run a website, and we'll shoot straight about what data we grab, why we need it, and what we do with it. Simple as that.

When you book an appointment or contact us:

  • Your name and phone number (gotta call you when your car's ready)
  • Email address (for confirmations and service updates)
  • Vehicle info - make, model, year, VIN (can't fix what we don't know about)
  • Service history with us (helps us track what we've done before)

Automatically collected stuff:

  • IP address and browser type (standard web stuff, nothing creepy)
  • How you navigate our site (so we know if something's broken)
  • Device information (phone, tablet, desktop - whatever you're using)

We don't ask for your credit card info on the site - all payments happen in person at the shop. One less thing to worry about online.

Alright, here's the deal. We use your info to:

  • Schedule and manage your appointments - pretty obvious, right?
  • Send service reminders - like when it's time for that oil change or brake inspection
  • Keep your vehicle service records - helps us (and you) track maintenance history
  • Answer your questions - when you call or email asking about that weird noise
  • Improve our services - if everyone's confused by our booking form, we'll fix it
  • Send occasional updates - but only if you've said it's cool (we hate spam too)

We're not selling your info to marketers or doing anything weird with it. This is a small auto shop, not some tech giant trying to profile you.

Let's be clear - we're not in the business of selling your personal details. That said, there are a few situations where info gets shared:

Service providers we work with:

  • Our website hosting company (they need to store the data somewhere)
  • Email service for appointment confirmations
  • Parts suppliers (sometimes they need vehicle info for warranty claims)

Legal stuff:

  • If the law requires it (court orders, government requests, that sort of thing)
  • To protect our rights or safety (like if someone's committing fraud)

That's it. No shady third-party marketers, no data brokers, none of that nonsense.

We take security seriously - same way we wouldn't leave a customer's Audi unlocked in the parking lot, we protect your data.

What we do:

  • SSL encryption for our website (that's the little lock icon in your browser)
  • Secure servers with regular backups
  • Limited access - only staff who need your info can see it
  • Regular security updates and monitoring

Now, let's be real - no system's 100% hack-proof. We do our best, use industry-standard protection, and stay on top of things. But if there's ever a breach, we'll let you know immediately and help sort it out.

Yeah, we use cookies. Not the chocolate chip kind (though those are in the waiting room sometimes).

Why we use 'em:

  • Remember your preferences when you visit
  • Keep you logged in to our booking system
  • Understand which pages are useful and which ones nobody reads
  • Make sure the site works properly on your device

Most browsers let you control cookies in the settings. You can block 'em if you want, though it might make the site a bit clunky. We also use Google Analytics to see how people use our site - it's anonymized data, so we're not tracking individuals.

It's your data, so you've got rights. Here's what you can do:

  • Access your info - wanna see what we've got on file? Just ask.
  • Correct mistakes - if we've got your phone number wrong, let us know.
  • Delete your data - though we'll need to keep service records for warranty and legal reasons.
  • Opt out of marketing - every email we send has an unsubscribe link. One click, done.
  • Export your data - want a copy of everything? We can do that.

Under Canadian privacy laws (PIPEDA specifically), you've got strong protections. We follow those rules to the letter. If you wanna exercise any of these rights, shoot us an email or give us a call - we'll sort it out quickly.

We don't hold onto stuff forever. Here's the general breakdown:

  • Service records: 7 years (legal requirement for warranties and potential recalls)
  • Contact info: as long as you're an active customer, plus 2 years
  • Booking inquiries: 1 year if you don't become a customer
  • Website analytics: 26 months max

If you ask us to delete your data, we'll do it within 30 days (except for stuff we legally have to keep, like service records for warranty purposes).

If you've got questions about this privacy policy or how we handle your data, don't be shy. We're here to help.

Privacy Inquiries Contact:

Eldrath Continuum Auto Repair

1247 Queen Street West, Toronto, ON M6K 1L5

Phone: (416) 555-2847

Email: service@eldrathcontinuum.info

You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've messed something up. Though honestly, we'd rather you talk to us first so we can fix it.

Policy Updates

We might update this policy from time to time - usually when there's a legal change or we add new services. When we do, we'll bump that "Last Updated" date at the top and let you know if it's anything major. We won't make sneaky changes that mess with your privacy.

Thanks for reading through all this. Most people don't, but it matters to us that you know where you stand. Now let's get back to what we do best - keeping your European ride running smooth.